Refund policy

This Refund Policy explains the conditions under which AREPA LABS LLC (“we”, “us”, “our”) provides refunds for services purchased through our website and related platforms.

Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

  • A request must be submitted within 30 days of the purchase date.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order number or receipt) is required.
  • For digital products or services, eligibility depends on the type of product and usage status.

Eligibility for Refunds

Refund requests may be considered only under the following conditions:

Timeframe

  • Requests must be submitted within 30 days of the original purchase date.
  • After 30 days, services are non-refundable, except where required by law.

Service Delivery Status

A refund may be granted only if:

  • The service has not been substantially started, or
  • Only the first ticket or request has been delivered and the client is genuinely dissatisfied with the result.

If any significant portion of the work has been completed, delivered, or used, refunds may not be available due to the time and resources already invested.

Client Responsibilities

Refunds will not be issued if delays or issues arise due to:

  • lack of access,
  • missing information,
  • failure to provide required assets,
  • extended periods of client inactivity.

Non-Refundable Services

The following are not eligible for refunds:

  • Additional tickets/requests beyond the first delivered ticket
  • Monthly subscriptions or retainer plans after hours have been used
  • Hourly blocks or service bundles where work has already begun
  • Completed or substantially completed work
  • Strategy documents, consultations, research, audits, or discovery sessions
  • Promotional, discounted, or “non-refundable” labeled services
  • Hours or credits that have expired (e.g., yearly expiration)

Since our services involve expert time and labor, once work has been performed, the cost becomes non-recoverable.

Refund Process

To request a refund, clients must follow these steps:

Step 1: Submit a Request

Email us at support@solomediagroup.com with:

  • Full name
  • Email used for the purchase
  • Order number or invoice
  • A detailed reason for the refund request
  • Any relevant evidence or documentation

Step 2: Evaluation

  • We will review your request within 7–10 business days.
  • Additional information may be requested if needed.

Step 3: Decision

You will receive an email notification stating whether your refund is approved or declined, including a clear explanation.

Step 4: Refund Issuance

If approved:

  • Refunds are issued to the original payment method.
  • Processing time may take up to 14 business days, depending on the bank or payment processor.

Special Conditions

We reserve the right to deny refunds if:

  • Fraud, abuse, or repeated refund attempts are detected
  • Work has been significantly completed
  • The client attempts to claim dissatisfaction after approving milestones or drafts
  • The request violates any part of our Terms & Conditions

Contact Us

If you have questions or need assistance regarding this Refund Policy, contact: support@solomediagroup.com