ProSupps Case Study: PDP redesigned
ProSupps — a global sports-nutrition brand known for supplements like HYDE® and JEKYLL®.
Shopify Platinum Partner Serving
Hong Kong, HK
Custom Shopify and Shopify Plus development for Hong Kong brands — Central, Kowloon, Causeway Bay, and beyond.
Shopify Agency in Hong Kong
We're a Shopify Platinum Partner and Shopify development company building online stores for Hong Kong merchants. Our work here concentrates on what this market actually needs: local payment gateway integration, storefronts in multiple languages, and cross-border B2B for the trading companies and manufacturers moving goods across Asia and into Western markets.
One thing worth knowing upfront: Shopify Payments is not available in Hong Kong. That changes how every store here has to be built, and it's the first thing we scope. More on it below.
We serve Hong Kong merchants remotely from offices in New York, Miami and Los Angeles. Projects start around $20,000 USD. Typical build is 8 to 12 weeks.
What makes the best Shopify agency for Hong Kong brands?
The best Shopify agency for your business is the one whose credentials you can verify. Here are ours.
PlatinumTop of Shopify's five partner tiers, assessed on delivered work and recalculated quarterly
500+Merchants built for since March 2018
75+Replatforms delivered
$500M+Generated annually by clients on stores we built
5.0 (38)Verified reviews on Shopify's Partner Directory
Shopify confirms that reviewers are real clients. Checkable in about ten seconds on the Shopify Partner Directory, which is the point.
Why Hong Kong merchants work with us
Shopify Payments doesn't operate here, and that changes everything
This is the single most consequential fact about building a Shopify store in Hong Kong, and most agency pages skip it entirely.
Shopify Payments is unavailable in Hong Kong. Every Hong Kong merchant must use a third-party payment gateway, which has three direct consequences:
- You pay Shopify's transaction fee on every order. Merchants using Shopify Payments elsewhere pay 0% platform fee. Hong Kong merchants pay 2% on Basic, 1% on Shopify and 0.6% on Advanced, on top of whatever the gateway charges. On meaningful volume that's a real number and it should factor into your Shopify plan choice — the higher plan often pays for itself purely on fee reduction.
- Shop Pay accelerated checkout isn't available, so the checkout speed advantage other markets get has to be built another way.
- Gateway selection becomes a genuine architecture decision rather than a settings toggle. Which gateway you choose determines what payment methods your customers actually see.
Local payment methods decide whether Hong Kong shoppers convert
Shopify supports over 70 local payment methods available to Hong Kong merchants through third-party gateways, so the coverage exists. The constraint is which gateway you pick, since that determines the subset your customers actually see at checkout.
Card-only checkout leaves money on the table here. Hong Kong customers expect the payment methods they use daily, and cross-border customers in mainland China expect theirs. That means Alipay, WeChat Pay and increasingly FPS, alongside international cards. Selling into mainland China without WeChat Pay or Alipay isn't an incomplete checkout, it's effectively no checkout at all for a large share of buyers.
The gateway you pick determines which of these you can offer, so it's worth deciding before the build rather than after.
Multi-language is a domestic requirement, not an expansion project
Traditional Chinese and English aren't an international rollout in Hong Kong, they're the baseline. Add Simplified Chinese if you sell into the mainland.
Done properly that means translated product data and metafields rather than a translation widget, hreflang configured so each language version can rank independently, and localized checkout and transactional email. Done badly it means a translate button that search engines ignore and local customers don't trust.
Mobile is where Hong Kong shops
Hong Kong is among the most mobile-first commerce markets in the world. Mobile commerce accounts for a substantial majority of ecommerce transactions here, which means a desktop-first build with a mobile adaptation is the wrong way round. Fast loading on mobile devices isn't a technical nicety, it's the primary conversion lever. See Shopify speed optimization.
Hong Kong has one of the highest ecommerce participation rates anywhere, with over 80% of consumers shopping online regularly, and a substantial majority of those transactions happening on mobile.
Cross-border trade is the local specialty
Hong Kong's trading companies and manufacturers sell across Asia and into Western markets simultaneously. That's a multi-currency, multi-market, multi-language problem plus a B2B layer — gated portals with account-level pricing, net terms and quantity breaks, connected to ERP and enterprise systems. See Shopify B2B development.
Brands selling into the US and EU also inherit accessibility obligations there. ADA in the United States and the European Accessibility Act, in force since June 2025, are separate standards and a store serving both markets needs both addressed.
How to choose among Shopify development companies
Hong Kong has a genuine ecosystem of digital agencies, and the top Shopify development companies differ from the general web design firms in ways worth checking.
- Hire a Shopify expert, not a generalist. Plenty of website development agencies build across several platforms. That's fine for a brochure site and limiting when your store needs gateway configuration, ERP integration or B2B pricing logic. Ask what they've shipped that wasn't theme configuration.
- Check they understand local operational requirements. Payment gateway selection, multi-language architecture, cross-border tax and shipping. A Shopify developer without Hong Kong context will build you a competent US store that converts badly here.
- Look for experience in your vertical. Fashion, beauty and B2B trading are different technical problems. Deep knowledge of one doesn't automatically transfer.
- Verify the partner tier in Shopify's directory. It's recalculated quarterly and reflects delivered work rather than a badge from three years ago. Verify ours.
- Ask what happens after launch. Ongoing support and optimization is where most of the value accumulates, and it's the question most buyers forget.
Our fuller guide: how to choose a Shopify agency.
What's changing in ecommerce right now?
The biggest shift in 2026 is that your storefront is no longer read only by humans.
Shopify deployed Storefront MCP servers to every store in early 2026 under the Universal Commerce Protocol, an open standard co-developed with Google. When a customer asks an AI assistant to find a product, the agent queries that endpoint and reads your structured product data rather than browsing your site.
For multi-language Hong Kong stores this has a specific consequence. An agent parsing your catalog reads product data, not your rendered page. If your Chinese-language content lives in a translation widget rather than in translated metafields, it may be invisible to agents entirely — the same architectural decision that determines whether your Chinese pages rank now also determines whether they're discoverable by AI.
Run a product search against your own store's MCP endpoint and read what an agent sees. Check Sales channels → AI agents in your Shopify admin.
Shopify Services
About our Services
Direct-to-Consumer
We help direct-to-consumer brands grow by designing, building, and optimizing high-performing Shopify stores whether it's a full site redesign, a migration to Shopify, or ongoing conversion rate optimization and UX improvements.
Retail/POS
We create seamless Shopify POS integrations that connect your online and in-store systems—so sales, inventory, and customer data all stay in sync.
Wholesale/B2B
We help brands launch and scale B2B on Shopify—customizing the experience for every buyer, from wholesale to trade and beyond.
Direct-to-Consumer
We help direct-to-consumer brands grow by designing, building, and optimizing high-performing Shopify stores whether it's a full site redesign, a migration to Shopify, or ongoing conversion rate optimization and UX improvements.
Retail/POS
We create seamless Shopify POS integrations that connect your online and in-store systems—so sales, inventory, and customer data all stay in sync.
Wholesale/B2B
We help brands launch and scale B2B on Shopify—customizing the experience for every buyer, from wholesale to trade and beyond.
Industries we serve
Fashion & Apparel
Editorial storefronts, lookbooks, and variant/size UX built to convert.
Beauty & Personal Care
Subscriptions, samples, and routine-based merchandising on Shopify.
Consumer Packaged Goods
High-volume catalogs, bundles, and direct-to-consumer + retail inventory sync.
Food & Beverage
Subscriptions, perishable logistics, and local pickup / POS.
B2B & Wholesale
Gated portals, account-level pricing, and ERP-connected ordering.
Retail & POS
Unified online and in-store inventory, customers, and checkout.
Our Shopify services
Shopify store setup and custom theme development
New store builds and custom themes reflecting your brand identity, built for a user-friendly experience across mobile devices rather than configured from a template.
Payment gateway integration
Selecting and integrating the right gateway for your customer base, with local payment options including Alipay and WeChat Pay alongside international cards.
Multi-language and multi-currency
Traditional Chinese, Simplified Chinese and English storefronts with proper translation architecture, hreflang and localized checkout, using Shopify Markets for market-specific pricing.
B2B and wholesale portals
Gated access, account-level pricing, net terms and quantity breaks for trading companies and manufacturers, connected to ERP and enterprise systems. See Shopify B2B development.
System integrations
Connecting Shopify to ERP, PIM, inventory management and CRM systems, plus third-party apps and API integrations, scoped so they stay maintainable. See Shopify ERP integration.
Shopify Plus development
Plus starts from roughly $2,300 USD monthly and adds checkout customization through Shopify Functions, native B2B, multi-store architecture for global markets, higher API limits and 24/7 support. For Hong Kong merchants the deep localization capability is often the deciding factor. See Shopify Plus development and Shopify Plus vs Shopify.
Shopify POS and inventory synchronization
Unified online and in-store inventory, customers and checkout for brands running physical retail alongside ecommerce. If you have a shop in Central and a store online, they should be reading from one source of truth rather than reconciling manually.
Migrations
From Magento, WooCommerce, BigCommerce or custom platforms, with secure transfer of databases and product catalogs, and SEO preservation through one-to-one redirect mapping. See Shopify Plus migration services and our migration guide.
Conversion optimization
Checkout simplification, page speed and mobile experience. A complicated checkout is where Hong Kong shoppers drop off, and slow loading is where they never arrive. See conversion rate optimization.
SEO
Technical SEO, site architecture and structured data across every language version.
Email marketing and retention
Klaviyo flows and subscriptions. Retention marketing costs meaningfully less than acquisition, and it's usually the most underbuilt part of a store that already converts.
Ongoing maintenance and support
Post-launch monitoring, compatibility updates, performance work and iterative optimization.
Who we build for
We work with ecommerce businesses across different industries, and the common thread is a store that's outgrown what it was built for.
- Fashion and jewelry brands where variant complexity and editorial presentation both matter.
- Beauty and lifestyle brands building subscription and retention programs.
- Trading companies and manufacturers needing B2B portals connected to enterprise systems.
- Electronics and consumer goods brands selling cross-border into multiple markets.
If your needs are genuinely simple, a good theme and a freelancer will serve you better and cost far less. We'll say so on the call.
What our clients say
Rated 5.0 from 38 reviews on the Shopify Partner Directory. Shopify verifies reviewers are actual clients.
Which gateway is your checkout actually built on?
Working with us from Hong Kong
We don't have a Hong Kong office. Our team works from New York, Miami and Los Angeles.
The honest version of the timezone question: Hong Kong runs 12 to 13 hours ahead of New York, so live overlap is limited to your early morning or our early evening. We schedule syncs deliberately inside that window and run everything else asynchronously through your project management tool, a shared Slack channel and transparent progress reporting.
For some teams that's an advantage — work lands overnight and you review it with your morning coffee. For teams who want daily live collaboration, a Hong Kong or Singapore-based agency will serve you better, and we'll say so rather than let you discover it in week three.
Every project gets a dedicated project lead and a consistent senior team: a Shopify solution engineer on architecture, developers, an ecommerce designer and a Klaviyo specialist. We deliver against agreed milestones with timely delivery and consistent quality, and we act on client feedback rather than defending decisions.
Why Solo Media Group
Shopify Platinum Partner
Top 5% of Shopify agencies, vetted by Shopify — with deep Plus and Premier experience.
Senior Developers
You work with engineers who ship — not a rotating junior bench learning on your budget.
Enterprise-Grade
Shopify Plus builds with ERP, 3PL, and POS integrations, plus custom middleware.
Long-Term Partner
Most clients stay with us for years of ongoing engineering, not a single project.
AI-Assisted Delivery
Modern, AI-assisted workflows that move faster without sacrificing quality.
Performance-Focused
Core Web Vitals, conversion rate optimization, and clean, maintainable code that scales.
Shopify Platinum Partner
Top 5% of Shopify agencies, vetted by Shopify — with deep Plus and Premier experience.
Senior Developers
You work with engineers who ship — not a rotating junior bench learning on your budget.
Enterprise-Grade
Shopify Plus builds with ERP, 3PL, and POS integrations, plus custom middleware.
Long-Term Partner
Most clients stay with us for years of ongoing engineering, not a single project.
AI-Assisted Delivery
Modern, AI-assisted workflows that move faster without sacrificing quality.
Performance-Focused
Core Web Vitals, conversion rate optimization, and clean, maintainable code that scales.
Selected Work
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ULTRA focus pouches — a portable, on-the-go health product for instant focus and energy.
Wild Planet Foods Case Study: UX-Driven Website Redesign Focused on Subscriptions & ADA Compliance
Wild Planet — a sustainable wild-caught seafood and consumer packaged goods brand; UX-driven redesign focused on subscriptions and ADA compliance.
We don't just plug tools in — we build ecosystems that scale.
From subscriptions to retention, upsells to reviews, we work with vetted, proven tech partners that enable performance, flexibility, and speed.
View All Partners
Shopify
We've worked with over 500+ Shopify merchants
Rebuy
Upsells, Smart Carts, AI Upsell reccomendations
Recharge
Subscriptions, Bundled Subscriptions, Gift with subscription
Yotpo
Reviews, Retention, Loyalty, and more
Loop
Returns that work with your 3PL, and maintain revenue
Klaviyo
E-Mail/SMS, Retention, Automation and Flows
Hong Kong Shopify FAQ
Working with us in Hong Kong
Do you have an office in Hong Kong?
No. Our offices are in New York, Miami and Los Angeles, and we work with Hong Kong merchants remotely with a dedicated project lead. Live overlap is limited given the time difference, so we schedule syncs deliberately and run the rest asynchronously. If daily live collaboration is essential, a local agency is the better fit.
Can I use Shopify Payments in Hong Kong?
No. Shopify Payments is not available in Hong Kong, so merchants must use a third-party payment gateway. This means Shopify's transaction fee applies to every order — 2% on Basic, 1% on Shopify, 0.6% on Advanced — on top of gateway charges, and Shop Pay accelerated checkout isn't available. It's worth modeling those fees against plan pricing, since a higher plan often pays for itself.
Can you integrate Alipay and WeChat Pay?
Yes, through the appropriate payment gateway. For Hong Kong merchants and anyone selling into mainland China, these aren't optional extras — card-only checkout loses a large share of buyers. Gateway selection determines which methods you can offer, so it should be decided before the build.
Can you build a Chinese and English store?
Yes. Proper multi-language builds use translated product data and metafields with hreflang configured so each version can rank independently, plus localized checkout and transactional email. Translation widgets generally aren't indexed by search engines and, increasingly, aren't readable by AI shopping agents either.
Do you work with trading companies on B2B?
Yes. Shopify Plus supports gated catalogs, account-level pricing, quantity breaks and net terms natively, connected to your ERP and inventory systems. For many Hong Kong trading companies this replaces a legacy B2B platform at materially lower cost.
How much does Shopify Plus cost?
Shopify Plus starts from roughly $2,300 USD per month depending on contract terms. For Hong Kong merchants the deciding factors are usually deep localization for multiple markets, checkout customization, native B2B and higher API limits.
Will we lose SEO rankings if we migrate?
Not if it's planned properly. We map redirects one to one, audit content on top-ranking pages before it moves, and transfer product data and customer records intact. This matters more on multi-language stores, where each language version needs its own redirect map.
What does a Shopify project cost?
Design-and-build projects start around $20,000 USD, quoted as a line-item estimate. Retainers start at 20-hour engagements or $3,000 per month for ongoing support and optimization.
Do you serve merchants outside Hong Kong in Asia?
Yes. We work with brands across Asia and internationally, particularly those selling cross-border into Western markets where we can help with US and EU accessibility compliance alongside the build.
What does a Shopify development company actually do?
Builds and maintains your ecommerce website: custom theme development, payment gateway and system integrations, migrations from other platforms, conversion work and ongoing support. The better ones start with your business goals and ecommerce strategy rather than a feature list, and tell you when a smaller engagement would serve you better.
Can you help us plan our ecommerce strategy, not just build the store?
To a point. We'll advise on platform choice, architecture and what to build in what order, because those decisions determine what's possible later. We don't do brand strategy or marketing planning — for that you want a specialist, and we'll say so.
Do you work with small businesses or only large brands?
Both. The deciding factor is complexity rather than revenue. A small online business with multi-language requirements, local payment integration and an ERP connection is a genuine Shopify development project. A larger business with a straightforward catalog may not need us at all.
Ready to grow your Hong Kong brand on Shopify?
Tell us your revenue, your current platform, which markets you sell into, and what's actually not working. If a local agency is the better fit, we'll say so.
Design-and-build projects start around $20,000 USD, quoted as a line-item estimate. Retainers start at 20-hour engagements or $3,000 per month — full pricing detail on Shopify Plus cost.
Ready to grow your Hong Kong brand on Shopify?
